Privacy Policy

Last updated: 2026-10-25

Omnia Data Analytics LLC (“we”, “our”) operates LiveStreamCC. We respect your privacy. This policy explains what we collect and how it’s used.

What we collect

Account. To create and secure your account and enforce plan limits, we collect your email address, a securely hashed password, and your email-verification status. If you sign in with Twitch, Google, or a passkey, we receive your email address and an account identifier from that provider. We also record how many seconds of captioning you use per day and month, and a device fingerprint hash that helps prevent abuse of the free tier.

Audio, transcription and translation. To turn speech into captions, the audio from the source you select is streamed through our backend to a third-party speech-to-text provider while your session is live. If you enable translation, AI summaries, or similar features, the resulting caption text is sent to a third-party AI provider to produce the translation or summary. Audio is processed to provide the service, not to build advertising profiles.

Transcripts. By default, transcripts are saved locally on your own device rather than on our servers, and you can delete any transcript at any time. On paid plans you can optionally turn on cloud sync, which stores your transcripts on our servers (encrypted at rest) so they follow you across devices — you can turn sync off, set transcripts to auto-delete on a schedule, or delete them individually whenever you like.

Payments. Paid subscriptions and top-ups are processed by Stripe. Your card details go directly to Stripe and never touch our servers; we store only your subscription status, plan, and billing history. Stripe's handling of your data is described in Stripe's privacy policy.

Diagnostics. The app can send crash reports and usage diagnostics so we can find and fix problems. Diagnostics are tied to a random ID created when the app is installed, not to your name or email. If you are signed in, they are also linked to your account. They include: which setup screens you viewed and how you left them, and which screen you were on (and whether a captioning session was running) when you closed the app; your audio source choice and the result of microphone and system-audio permission requests; how many audio devices were found; when you pressed Start, whether captions appeared, whether the app showed a “no audio detected” hint, and how long each session ran and its outcome or error code; whether you dismissed the prompt to create an account or chose to sign up or sign in; which sign-in method you chose and whether a sign-in or sign-up attempt succeeded or failed (never your credentials); which upgrade prompts you saw, which locked features you clicked, and when you reached a free-time or trial limit; which upgrade screens you viewed and whether you opened checkout, including the plan and billing period you picked; and your app and operating-system version. While diagnostics are on, your captioning sessions are linked to this install ID so we can measure how the app is used over time. Diagnostics never include audio, transcripts, or caption text. Crash reports and diagnostics each have a toggle in Settings → Privacy and can be turned off at any time. When you turn diagnostics off, the app sends one final notice that diagnostics were turned off, and then sends nothing more.

Email. We send transactional email only — verification links, account recovery, billing notices, and referral invitations you explicitly ask us to send. We track delivery failures so we stop mailing addresses that bounce.

Provider keys. If you choose to supply your own speech-to-text provider API key, it is stored encrypted, and you can remove or replace it whenever you like.

How we use your data

Only to operate, secure, and improve LiveStreamCC. We do not sell your data. We do not run third-party ad networks.

Your rights & controls

Directly in the app you can: export a complete copy of your data (Settings → Privacy → “Download all my data”), delete individual transcripts or all of them, and delete your account. Account deletion has a short grace period during which you can recover it from the email we send; after that your personal data is permanently scrubbed.

Subject to applicable law, you may also request access, correction, or deletion of your personal information by email: [email protected] with the subject line “Privacy request”.

Contact

Privacy questions: [email protected].
Omnia Data Analytics LLC
United States

Jurisdiction

This policy is governed by the laws of the United States.